WhatsApp automation for clinics
Automate the repetitive admin on WhatsApp — confirmations, reminders, rescheduling and follow-up with approved templates — while everything that needs human judgement stays with your team in the shared inbox. From your clinic's own WhatsApp Business number.
Automate the routine, keep a human in the loop
Most front-desk work is repetitive: confirm a booking, send a reminder before the visit, re-open a slot after a cancellation, follow up with a patient. Morasel handles those automatically on WhatsApp with approved templates. Anything that needs a human decision — an unusual question, a sensitive case, a special request — is routed to your team in the shared inbox. The right automation doesn't replace staff; it frees them from repetition.
The admin tasks Morasel takes off your desk
Appointment confirmations
The patient gets an instant WhatsApp confirmation the moment they book, with date, time and doctor.
Pre-visit reminders
Approved WhatsApp reminders go out before every appointment, helping reduce no-shows.
Cancel & reschedule
A patient reschedules or cancels with a single reply, and the slot re-opens for booking straight away.
Follow-up & recall
Post-visit follow-up can be handled through approved workflows. Patient recall is currently available to selected pilot clinics and remains staff-reviewed.
How automation flows from booking to follow-up
Booking
The patient books inside a WhatsApp chat or the public booking page, against the doctor's real availability.
Confirmation
Morasel sends an instant confirmation with an approved template, so the patient has the details right away.
Reminder
An approved reminder goes out before the appointment, with confirm or reschedule in one reply.
Reschedule or cancel
On a cancellation the slot re-opens instantly and can be offered to a suitable waiting patient.
Follow-up
After the visit, a follow-up is surfaced for staff to review, with consent and opt-out respected. Patient recall is available to selected pilot clinics.
Automation with a human in the loop — staff handoff
Automation handles the standard tasks, but any conversation that needs human judgement is routed to your team in the shared inbox with full context: the patient's record, their bookings and their consent state. No sensitive decision is made automatically.
- Routine is automated; anything needing judgement goes to staff
- Handoff to the shared inbox with the full patient record
- Only approved WhatsApp templates on outbound messages
- Consent, opt-out and role-based access respected
Watch automation in action
From first message to a confirmed booking and an automatic reminder — entirely on WhatsApp.
Read the full transcript
In under a minute. Here's how Morasel works for a patient, entirely on WhatsApp.
The patient messages the clinic on the channel they already know, and picks their language.
Services and prices are listed in the chat. They choose a branch and a day — booked in seconds.
Morasel confirms right away with the day, the time and their number in the queue.
Before the visit an automated reminder goes out — confirm, reschedule or cancel in one tap.
That's Morasel.
Explore more for your clinic
Patient appointment reminders
Automatic WhatsApp reminders a patient can confirm or move.
Recall message templates
Ready-to-use templates to bring patients back.
Reduce no-shows
Confirmations, reminders and a waitlist for cancelled slots.
WhatsApp booking system
Patients book inside a WhatsApp chat.
Clinic pricing
Plans from $49/month with a free trial.
Clinic videos
Watch Morasel in action, with full transcripts.
An important note
Morasel is a communication and scheduling platform. It is not a medical device, does not provide medical advice or diagnosis, and makes no HIPAA-compliance claim. Clinics remain responsible for how they collect consent and handle patient information under the laws that apply to them.
Frequently asked questions
What can I automate on WhatsApp for my clinic?
Confirmations, pre-visit reminders, rescheduling and cancellation, and post-visit follow-up — all with approved WhatsApp templates from your own clinic number. Patient recall is available to selected pilot clinics.
Does automation replace my front-desk staff?
No. Automation only handles the repetitive admin tasks, while any conversation that needs human judgement is routed to your team in the shared inbox.
Do I use my clinic's own WhatsApp number?
Yes. Morasel runs on the WhatsApp Business Platform and uses your clinic's own WhatsApp Business number, so messages stay familiar to patients.
Does a slot re-open automatically when someone cancels?
Yes. When an appointment is cancelled the slot re-opens for booking straight away, and it can be offered to a suitable waiting patient once staff approve.
Are messages sent with approved templates?
Yes. Outbound messages use approved WhatsApp templates, and patient consent and opt-out are respected.
How much does Morasel cost for my clinic?
Clinic plans start at $49/month with a 14-day free trial and no card. See the clinic pricing page.
Automate your clinic's WhatsApp, free
14-day free trial. No card required. Turn on confirmations, reminders, rescheduling and follow-up today.