WhatsApp chatbot for clinic appointments
A WhatsApp assistant that answers common booking questions, collects appointment details, shows availability where supported, then hands anything beyond admin to your clinic staff. Administrative tasks only — no diagnosis, no medical advice. From your clinic's own WhatsApp Business number.
A booking assistant, not a substitute for a doctor
Many inbound patient messages are simple admin questions: when are you open, is there a slot next week, how do I reschedule? The WhatsApp assistant answers these and collects booking details around the clock. But its boundaries are clear: it handles administrative and booking tasks only, and any clinical question — about symptoms, diagnosis or treatment — is handed to your clinic team. The assistant does not give medical advice and does not replace staff.
How the assistant handles a booking enquiry
The enquiry arrives
A patient messages the clinic's WhatsApp number asking about a slot or a service, even after hours.
It answers & collects
The assistant answers common admin questions and collects what's needed to book: service, doctor, preferred time.
It shows availability
Where supported, the assistant shows open slots against the doctor's real availability for the patient to choose.
It confirms or escalates
It confirms a simple admin booking, or escalates anything needing a human decision to the clinic team.
What the assistant does and doesn't do
Does: answer booking questions
Opening hours, services, availability, and how to book or reschedule — administrative tasks.
Does: collect appointment details
It gathers service, doctor and preferred time to complete a booking or prepare it for staff.
Doesn't: diagnose or advise
It does not diagnose, give medical advice, or recommend treatment — those go to staff.
Doesn't: replace your team
Anything clinical or sensitive is escalated to the clinic team in the shared inbox.
Administrative automation, not medical advice
The assistant is an administrative tool that speeds up booking and answers common questions around the clock. It is never presented as giving diagnosis, advice or treatment recommendations, and any clinical question is escalated to the clinic team, which remains responsible for every medical decision.
- Administrative and booking tasks only, never medical advice
- Escalation to the clinic team for anything clinical
- After-hours enquiries handled without waiting for tomorrow
- Approved WhatsApp templates, consent and opt-out respected
Watch a booking enquiry on WhatsApp
From first question to a booked appointment in under a minute — entirely on WhatsApp.
Read the full transcript
In under a minute. Here's how Morasel works for a patient, entirely on WhatsApp.
The patient messages the clinic on the channel they already know, and picks their language.
Services and prices are listed in the chat. They choose a branch and a day — booked in seconds.
Morasel confirms right away with the day, the time and their number in the queue.
Before the visit an automated reminder goes out — confirm, reschedule or cancel in one tap.
That's Morasel.
Explore more for your clinic
Patient appointment reminders
Automatic WhatsApp reminders a patient can confirm or move.
Recall message templates
Ready-to-use templates to bring patients back.
Reduce no-shows
Confirmations, reminders and a waitlist for cancelled slots.
WhatsApp booking system
Patients book inside a WhatsApp chat.
Clinic pricing
Plans from $49/month with a free trial.
Clinic videos
Watch Morasel in action, with full transcripts.
An important note
Morasel is a communication and scheduling platform. It is not a medical device, does not provide medical advice or diagnosis, and makes no HIPAA-compliance claim. Clinics remain responsible for how they collect consent and handle patient information under the laws that apply to them.
Frequently asked questions
What does a WhatsApp chatbot do for my clinic?
It answers common booking questions, collects appointment details, shows availability where supported, and escalates anything needing a human decision to the clinic team.
Does the assistant give medical advice or diagnosis?
No. The assistant is an administrative booking tool only. It does not diagnose, give medical advice or recommend treatment, and any clinical question is handed to the clinic team.
Does it work after hours?
Yes. The assistant can answer admin enquiries and collect booking details at any time, and it escalates anything needing a staff member for when they're available.
How is a clinical question escalated to staff?
Anything beyond admin is routed to the clinic team in the shared inbox with the conversation's context, so a suitable staff member can handle it.
Does it use my clinic's own WhatsApp number?
Yes. Morasel runs on the WhatsApp Business Platform and uses your clinic's own WhatsApp Business number, with approved templates on outbound messages.
How much does Morasel cost for my clinic?
Clinic plans start at $49/month with a 14-day free trial and no card. See the clinic pricing page.
Turn on a WhatsApp assistant for your clinic, free
14-day free trial. No card required. Answer booking questions, collect details and escalate to staff — on WhatsApp.