Let guests check availability and book through WhatsApp
A guest messages your WhatsApp number with dates; staff check real-time availability from the unit catalog, quote a price and confirm the booking — all inside the same thread, with a record tied to the guest's contact.
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What a booking enquiry loses outside one system
A dates-and-price enquiry that starts on WhatsApp and finishes across a phone call, a spreadsheet check and a separate confirmation email loses time — sometimes to whichever competitor answers faster.
- A guest asks for dates on WhatsApp; staff switch to a spreadsheet to check if a unit is actually free
- A price gets quoted from memory, and doesn't match what's charged when the guest checks in
- A booking is confirmed verbally but never recorded anywhere staff can find it later
- A guest who doesn't hear back for hours books somewhere else
What a booking enquiry becomes
One record from the first message to the confirmed booking.
- Enquiry
- The guest's requested dates and unit, captured in the WhatsApp thread.
- Availability check
- Staff check the unit catalog and calendar for open dates before quoting.
- Quoted price
- The rate given to the guest for those dates, kept with the conversation.
- Booking record
- A confirmed booking is recorded and tied to the guest's contact.
- Confirmation
- The guest receives their booking details over WhatsApp — dates, unit and price.
From enquiry to confirmed booking
The same five states for every booking made through WhatsApp.
Guest sends an enquiry
A guest messages the business's WhatsApp number with the dates and unit they want.
Staff check availability
The unit catalog and calendar show which units are open for those dates.
Price is quoted
Staff send the rate for the requested dates in the same thread.
Guest confirms
The guest agrees to the dates and price.
Booking is recorded and confirmed
The booking is saved against the guest's contact, and a confirmation message goes out with the details.
What the guest sees, start to finish
Enquiry, availability, price and confirmation, in one thread.
What staff see
Every enquiry, quoted price and confirmed booking in one place, tied to the guest's contact.
- Real-time availability from the unit catalog, so staff never quote a unit that's already booked
- The quoted price stays visible in the thread, so what was promised matches what's charged
- A confirmed booking is recorded against the guest's contact, not just typed into the chat
- Any staff member can pick up an enquiry with the full thread history
Who confirms a booking
A booking becomes confirmed when a staff member records it — not automatically from a guest's message.
- A staff member checks real availability before quoting a price
- Confirming the booking is a deliberate action staff take once the guest agrees
- Changing or cancelling a confirmed booking happens in conversation with the guest, staff-handled, not a link the guest clicks
- Every booking record is tied to a unit, a guest and a set of dates, not a free-text note
What this does not do
A guest cannot complete or cancel a booking on a self-serve web page. Every booking is confirmed by staff inside the WhatsApp conversation, and a change or cancellation goes the same way, through the thread, not an automated link.
Take bookings where guests already message you
Start free and let your team check availability, quote a price and confirm a booking, all inside one WhatsApp thread.
WhatsApp booking questions
Can a guest book a room without talking to staff?
No. A staff member checks availability and confirms every booking inside the WhatsApp thread.
How does WhatsApp know which units are free?
Staff check the same unit catalog and calendar behind every booking, so the availability quoted is real-time, not a memorized guess.
Can I change or cancel a WhatsApp booking?
Yes, by messaging the thread — staff make the change. There's no separate self-serve cancellation link.
Is the price the guest sees the price they pay?
The quoted rate stays in the thread, so what staff quote is what's on the confirmed booking.
Do I need a separate booking website?
No. Guests can enquire, get a quote and book from the same WhatsApp number.
What happens if two guests want the same unit at once?
Staff work from one shared availability view, so a unit already booked for those dates won't be quoted to a second guest.
How is this billed?
Through your Morasel subscription — Core $79, Pro $179, Max $349, Custom on request. WhatsApp usage is billed separately, per delivered message, from a prepaid wallet at the rates in our published rate card — based on Meta's official WhatsApp pricing by country and message type, plus a Morasel service fee.